Customers who purchase their tips from www.complyfoam.com are eligible for our Guaranteed Fit Program. If you ordered the wrong core size or tip size, email us us within two weeks of receiving your order, and we’ll provide you with a store credit for the product that you can use to replace your tip with the right fit.
Please note, this program only applies to earphones that we list as compatible on our website and the customer is responsible for shipping costs of the new product.
If you purchased tips through one of our online partners such as Amazon or Bestbuy.com, please utilize their return and exchange process for replacing the tips. Please note, we cannot process returns or exchanges for purchases made from other online partners.